Refund policy
We call it the 30-day Love-It Guarantee, and we mean it literally: use the balm, and if your skin does not agree with the promise on the box, we refund you.
The short version
- You have 30 days from the day your order is delivered to ask for a refund.
- Email hello@voleebeauty.com with your order number and a sentence about what did not work. That is the whole process.
- You do not need to ship an opened stick back to us. Returning a used cosmetic costs more than it is worth, and we would rather not send you to the post office.
Refunds
Once we approve your request we refund to your original payment method. Your bank usually posts it within 5 to 10 business days, though the exact timing is theirs, not ours. Any shipping charge you paid on that order is refunded together with the product.
Unopened orders
If your order is still sealed and you simply changed your mind, you can send it back within 30 days of delivery for a full refund. Email us first so we can give you the correct return address. Return postage on a change-of-mind return is yours; postage on a faulty or incorrect item is ours.
Damaged, faulty or incorrect items
Email us within 14 days of delivery with a photo. We replace it or refund it in full, shipping included, and we do not ask you to send the damaged item back.
Orders that have not shipped yet
Write to us as soon as you can and we will cancel and refund in full if the order has not entered fulfilment. Once a parcel is handed to the carrier we can no longer stop it, but the 30-day guarantee still applies once it arrives.
Multiple-unit and repeated requests
The keep-it refund is meant for someone trying the product in good faith. For orders of three or more sticks, or for repeated claims on the same account, we may ask you to return the unused units before we refund. We will always tell you up front and cover the postage.
Your statutory rights
Nothing in this policy limits the rights you have under the consumer law where you live. Australian customers keep their rights under the Australian Consumer Law, New Zealand customers under the Consumer Guarantees Act, and Canadian and US customers keep any rights granted by their provincial or state law.
Questions
Email hello@voleebeauty.com. We answer within one business day.